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FAQs

Frequently Asked Questions

For Parents and Carers

What is the accommodation like?

The accommodation at our centres varies from centre to centre.  Accommodation standards are important to us and this plays a major role in our centre selection.  All accommodation types are inspected to ensure that they are suitable and meet the needs of our group and school requirements. More information about accommodation at specific centre is available on the Centre pages of our website.

 

Are your accommodation and activities inspected?

Yes, our centres are subject to rigorous inspections by highly trained and qualified inspectors. These inspections ensure that our operation, accommodation and activities meet HSE and National Governing Body requirements and legislation.

What do they need to take on their trip?

Your child will be taking part in outdoor, all weather activities, so we would recommend that old clothes are used for the trip. We will be providing the school Party Leader with a specific kit list, which will help you in packing and getting your child ready for their trip with us. In the meantime to provide a general idea, a generic kit list is available here.

What valuables can they take with them?

Your child will be spending the vast majority of their time outside and taking part in activities. We do not advise that they bring any electronic games, mobile phones, computer tablets or items of high financial or sentimental value with them.

Does my child need to bring any pocket money?

Children are welcome to bring pocket money with them. All of our centres provide gift shops that sell a varied range of goods from memorabilia, postcards and trinkets through to confectionary. They won’t need to buy any food or drink and so we usually suggest a maximum of £20 for 5 days.

What will my child learn on their adventure trip?

All of our courses and activities are designed to include many learning opportunities, develop key skills and support personal development. Of course they are great fun too and the group don’t actually feel like they are learning at the time! We will be planning the specific learning and development requirements with the school Party Leader prior to the trip.

Who are Adventure Central?

Behind Adventure Central is a team of people who have many years’ experience of running school trips. Our aim is to provide good quality, more affordable adventures for primary schools.

We understand the challenges that schools face in finding affordable trips for the dates when they need to travel without disrupting the curriculum. We also believe that primary aged pupils in particular should benefit from experienced instructors who have the maturity and skills to ensure their safety, enjoyment and skills development.

Adventure Central was set up to achieve exactly this. Unlike many other providers, we don’t charge more for the most popular dates and our instructors are not in-training apprentices or freshly trained teenagers.

We are proud to be part of a group of education companies, which include:

• LoveTEFL, TEFL courses and worldwide internships
• School and Group Tours, the leading school tours company in Ireland
• USIT, educational exchanges.

Can special diets be catered for?

Yes, if we know requirements well in advance of arrival at our centres we can provide for most special diets. We may occasionally ask parents to provide some items that are hard to get hold of or that are very specific to their individual need, but this is only in exceptional circumstances.

Are your activity instructors qualified?

Yes, we only recruit experienced instructors who hold the relevant National Governing Body qualifications. In addition to this, before our instructors are allowed to lead groups they must complete our intensive training course. This allows us to access their abilities and to ensure they are operating to the standard and procedures we expect. They are also subject to on-going monitoring and training throughout their employment by senior instructors.

Can I contact my child whilst they are away?

In some cases it may be the first time that a child has stayed away from their home environment for more than a night. With this in mind we find it better for the children to be allowed to enjoy their experience without any outside contact as in our experience, receiving calls from home can initiate homesickness.

In the event of an emergency or urgent contact being required we will arrange for this to take place.

Can my child still take part if they can’t swim?

The Party Leader will ask for the swimming ability of your child. It is not necessary for your child to be a confident swimmer to attend the trip but some activities do require water confidence. If necessary we will make alternative arrangements so that your child does not miss out. Please do be honest with the school Party Leader about your child’s swimming ability, this information will be treated sensitively but it is important for us to know.

Can birthday / celebration cakes be organised for my child?

If we are made aware of a birthday, we shall endeavour to organise and provide a cake and make it a special day for the child concerned. Please ensure your school Party Leader is informed at least 14 days in advance of the trip.

Do you provide insurance?

Yes, insurance is included in all of our trips. Our insurance details can be found here.

Who do I speak to if I have any queries?

The Party Leader will be your point of contact during the lead up to your child’s trip with us. Prior to the group’s departure, you will be provided with emergency contact details where you can reach your child through our Centre staff in the event of an emergency.

For Pupils

What are the centres like?

There is never a dull moment! Our centres are full of fun and laughter, you’ll have loads to do from after breakfast until the time you go to bed.  You will try new activities and amaze yourself how quickly you can learn new things but most important of all, you’ll be with all your friends around the clock, having the time of your lives!

Where will I be sleeping?

You will be sleeping in shared rooms with your friends (boys and girls separately) and each of you will have your own bed and space to store your clothes, so no need to leave everything in your bag. We provide bed linen so you don’t need to bring a sleeping bag.

Where are the toilets and showers?

Some rooms may have shower and toilets in them, if not don’t worry they are all located near to your room.

Where will I eat?

There are dining rooms and seating areas, you may even eat outside if it’s a nice day.

What will I be eating?

There’s plenty to eat, with a choice of filling and healthy meals for you to choose from including cooked breakfasts, cereals, toast, great lunches and filling dinners with yummy puddings. No one goes hungry!

What time do I go to bed?

After a busy day of activities and after the evening activity, you’ll head back to your room. Lights will go out as the sun sets to get you ready for the next full day of fun.

Can I take my phone or tablet with me?

There’ll be no time to use any of these gadgets so you won’t need them, and we’re sure you won’t even miss them! Much safer to keep these expensive items at home.

What clothes do I need to take?

You’ll be outdoors pretty much all of the time, so you’ll need good waterproof footwear and jackets. Don’t bring all of your best clothes as you won’t want to get them dirty or stained. Remember you’ll need some warmer clothes just in case. Your teacher will be handing out a list of what you need pack for your trip.

What activities are there in the daytime?

There’s so much to do! You’ll have chance to take part in so many activities, from climbing walls and abseiling to archery, fencing, building buggies and even body zorbing and many, many more. Your teacher will give you the list of activities that you’ll be doing but the most important thing is that you’ll be having loads of fun with your friends.

What evening activities are there?

After dinner get ready for yet more fun! From crazy campfires, den survival and karaoke to team games, quizzes and even a disco, there’s plenty of evening fun too!

Who will I be doing the activities with?

You will be doing these in groups, there will 12 of you in a group from your school. We will also try to get your teachers involved too, which is always fun!

Who takes us on the activities?

There will be an activity instructor with you all of the time. They will be with you from the time you arrive until the time you leave to go home. They will do all of the activities with you and will be there to help you every step of the way. They are good fun but it is important to listen to them, as they will ensure you stay safe while on activities.

For Teachers

When do I need to book?

The earlier that you book the better really, particularly as we don’t charge inflated prices for the most popular dates. Booking early gives your school, you, pupils, and parents as much time as possible to allow for planning, covering timetables, arranging schedules, time for saving and all the usual preparations. You will also want to secure and guarantee your places and dates to avoid disappointment and to tie in with your school calendar. That said, if you need to book last minute, do give us a call as we can always turn things around quickly when needed.

Can learning outcomes be tailored to my group’s needs?

Absolutely, we wouldn’t have it any other way!  We will discuss your group’s specific needs and learning outcomes as part of the planning process and make the necessary amends to the activities timetable.  During your stay, our centre teams will review the learning outcomes with each group to gain feedback and clarify understanding.

Is it possible to visit before we travel?

Yes, we would encourage you to meet with us and see our centre, the surroundings, accommodation and facilities as well as to quiz us on our operational practices and policies.  These visits also provide you with a great opportunity to discuss any other query or special assistance areas that you may have with your trip.  We will be happy to arrange a pre-trip centre inspection visit for you and a colleague, please get in touch with your Trip Coordinator.

What is included in the price?

The cost paid per child includes insurance, all daytime and evening activities as specified, meals and accommodation for children and adults attending within the free 1:8 ratio. The cost does not include travel to and from the centre or any off site excursions or additional excursions arranged by you.

Are your centres approved by all the right organisations?

We are registered as providers and supported by Local Education Authorities who trust that we will provide highly organised and coordinated residential activity courses for schools and groups. These activities and courses are linked to the curriculum to ensure that the experience received by the young people is relevant to their learning needs and objectives.  Our centres, practices, policies and training are inspected by Awarding, Governing and Inspectorate Bodies every year.  These inspections ensure that we provide a quality and beneficial experience for all participants involved in our courses and at our centres.

Can you cater for varying special dietary requirements?

Yes, we’re more than happy to cater for any special or religious dietary requirements, as long as we are advised at the time of booking or at least 14 days prior to your group travelling.  For groups with specific dietary requirements a supplement in some cases may apply.  Menus on sites varies from day to day and time of year, a sample menu is available should you require one.

Can I link my trip to the National Curriculum?

Most definitely. Our activities are linked to the National Curriculum so each activity that we deliver has a detailed description with aims, learning outcomes and additional benefits and improvements that the student gains from taking part in that activity.

More information is available in our Activity Learning Outcomes document, which is available for download here.

Are your staff DBS (Disclosure and Barring Service) checked?

Yes, all staff are list 99 checked and cleared by the DBS at Enhanced Disclosure level.

Are your activity instructors qualified?

Yes, we only recruit experienced instructors to look after your pupils (not apprentices) who hold the relevant National Governing Body qualifications. In addition to this, before our instructors are allowed to lead groups they must complete an intensive training course. This allows us to assess their abilities and to ensure they are operating to the standard and procedures we expect. They are also subject to on-going monitoring and training throughout their employment by senior instructors.

Download our Operating Standards and Risk Assessments – MineheadNewland Park.

What support will you provide me with in the lead-up to our trip?

Our Trip Coordinators are with you every step of the way to assist you with your booking and will do their best to ensure your whole Adventure Central experience runs smoothly. Throughout the preparations our team will be happy to assist you with any queries that you may have and will be aiming to reduce your admin burden as much as possible. As we are used to working with schools, we know the challenges you face and are always happy to help.

Can you offer any help with organising and promoting my trip?

Once you have made your no obligation provisional booking you will receive a Party Leader’s booking and promotional pack which includes:

• Pre-printed posters to advertise the trip in school that you can personalise
• Folders and information inserts to distribute in parents / guardians meetings
• A PowerPoint presentation which you can use for promotional purposes
• Image library for any other promotional material you wish to create
• Template letters for sending to parents

If you require any further information or support, we are always happy to help.

Will our school mix with other schools?

Our centres will normally have more than one school group staying on site at any time. However, we will keep your school together within their assigned activity groups during the day. The only time where schools may meet is during free time periods and as part of some evening activities. We would never allocate children from different schools to share the same bedrooms.

Can you cater for children with special needs?

Our aim is to be fully inclusive in our approach and in allowing the involvement of all participants. We are able to support special needs of many participants as long as we are fully aware of them at the time of booking. We will be happy to provide additional support to those who may require it as long as we believe that it will prove to be a positive experience and that it has a positive outcome for the participant. In some cases it may well be that we are not equipped to support a specific requirement, if this is the case we will discuss this with you. Please do get in touch to discuss any specific needs that your group may have.

Are your centres secure?

Security is of paramount to importance to us. Security gates, patrols and systems are in place 24-hours per day. All staff and visitors wear name and identity badges when on site.

Will a fire drill be carried out?

Yes, a fire drill is carried out with all schools and visitors. All groups are shown where the emergency exits are and relevant assembly points for the duration of their stay.

Do they need to bring pocket money?

Children are welcome to bring pocket money with them. All of our centres provide gift shops that sell a varied range of goods from memorabilia, postcards and trinkets through to confectionary. We usually suggest a maximum of £20 for 5 days.

Do children need to bring any specialist equipment or clothing?

We would advise as an absolute must that all participants bring suitable clothing and footwear to be worn in wet weather. You can download our Kit List here, which has recommendations of what the children should bring with them. As you will see, we provide all specialist activity equipment.

What are your Booking Terms and Conditions?

You can view our Booking Terms and Conditions here.

Is our money safe with Adventure Central?

Yes, we are bonded and insured. We meet all relevant obligations of the Package Travel Regulations 1992. We are also part of a group of education companies that have been operating successfully for many years.